119 thoughts on “contact”

1. Nina Rauschert 16 August 2017 at 8:49

   Hi Ilshat,

   I was shocked when I was searching for new products in your shop.
   Recently you offer the option to make choice between fox fur and sheep skin.
   It’s so cruel how animals are treated in fur farms.
   Especially when you have a own pet, you should compassion with other animals too.
   I bought my Catisss storey house about 1 year ago.
   I waited so long for it and was excited about the great design, your talent and kindness.
   I would never buy it again under these circumstances.
   Please think about other options. I also don’t approve sheep skin.
   What about cotton-pillows filled with vegan materials?

   Please think about my words,
   Nina

   Reply ↓
   1. mojocat Post author16 August 2017 at 8:56

      Hi Nina,

      We now offering FAUX fur not FOX fur =)
      So now customers have a choice.

      Anyway, thank you for your opinion and kind words!
      I will think about cotton pillows too.

      Cheers!
      Ilshat

      Reply ↓
      1. Nina 16 August 2017 at 13:38

         Thanks for your quick answer.
         I’m sorry. How embarrassing :D!
         I read it too quick…
         Faux fur is certainly a big difference to fox fur ;-).
         But i recently read, that the production of real fur (for example in China) is cheaper than the faux fur and so they often declare that it would be faux but indeed it’s real fur.
         Thanks’s for your answer, Ilshat!

         Kind regards, Nina

         Reply ↓
2. Christine 9 August 2017 at 23:59

   Hello, I placed an order for the four story cat house in white on July 12, 2017. At the time, the item was backordered. I was wondering if you have a time fame for shipment (my credit card has already been charged). Much thanks!

   Reply ↓
   1. ilshat garipov 10 August 2017 at 9:53

      Dear Christine,

      My sincerely apologies for the delay of the shipment of your orders. We had way too much orders lately for our small company, that’s why all the orders were delayed.
      However I hope that we will dispatch ordered items on the next week.

      Hope to your understanding!
      Sincerely,
      Ilshat

      Reply ↓
3. Peter Harley 11 July 2017 at 22:18

   I encountered an issue ordering via your webstore – I have sent you an e-mail directly to your catissa@catissa.com e-mail address but would appreciate follow-up when received.

   Thank you

   Reply ↓
4. Eric 20 June 2017 at 11:52

   Hi,
   I love this. I’ve ordered a single unit (will probably be ordering more soon). I was curious of the allowable weight on a single unit? I plan on using at least 1 stud to fix it to a wall, but for the sake of knowing, what is the allowable weight if no studs are used? Will it last on the wall over time with only anchors? Thanks so much.

   Eric

   Reply ↓
   1. mojocat Post author20 June 2017 at 12:10

      Hi Eric,

      Thanks for your feedback!
      As for allowable weight. This will greatly depend on how well you have installed anchors. If everything is done clearly, the drilled holes correspond to the anchors, and the anchors correspond to the material of the wall, this will stay on the wall for a very long time, even if your cat weighs 10 kilograms =)

      Cheers!

      Reply ↓
5. Natalia 24 May 2017 at 15:51

   Добрый день!

   Искала конструкции для животных. Гугл выдал Ваш продукт, самый интересный из всего, что я видела, но прежде чем найти Ваш сайл, я попала вот сюда https://catissa.ru
   Сначала я подумала, что они – Ваши представители в России, но разница в цене и контактная информация настораживают.
   Я решила Вам написать. На случай если это окажется плагиатом с Вашей работы.

   С уважением,
   Наталья

   Reply ↓
   1. Natalia 24 May 2017 at 15:54

      Я имела ввиду “Ваш сайт”, простите за описку.

      Reply ↓
6. Chris 18 May 2017 at 13:43

   I’m looking at this item: https://catissa.com/product/module/

   (1) Can you provide it in white, but with all parts of the wood painted? I need all inside and outside facings painted.

   I’ve not decided how I might fix it yet, so I also need the side that is most likely to be fixed to the wall painted.

   (2) How would I order it with this? Is there a place for comments on the order form?

   (3) What openings does the white one have (e.g. a circle cut out)? It’s not completely easy to see in the image?

   Thanks

   Reply ↓
   1. mojocat Post author18 May 2017 at 15:54

      Hi Chris,

      1. Yes, that’s possible.
      2. We will send you a custom invoice via PayPal if that’s OK with you.
      3. Not sure I understand what you mean. It’s just a window (or cat can jump through this opening).

      If you still interested, email me at catissa@catissa.com

      Cheers!

      Reply ↓
7. Poppy 15 May 2017 at 9:15

   Hi, I have the 4-storey cat tree but have lost the instructions for assembly – would you be able to email them over? Also, how much assembly experience and equipment will I need? I imagine a drill to attach to the wall, is additional equipment needed for the rest of the assembly? Thanks!

   Reply ↓
8. Kimberley Rae Mouser 12 March 2017 at 5:31

   I would also be interested in finding out more about your products and the possibility of working with you to sell to pet stores ect in Adelaide South Australia

   Regards
   Kimberley Mouser

   Reply ↓
9. Kimberley Rae Mouser 12 March 2017 at 5:28

   I would like to place a order for the catissa four story cat house and ladder in the colourful choice.
   I live in Elizabeth Downs South Australia 5113.
   Is it possible for you to send me an invoice for this order so that once a fortnight I can make a payment via paypal and then have it shipped once paid in full ?

   Thank you
   Kimberley Mouser

   Reply ↓
   1. mojocat Post author12 March 2017 at 13:08

      Hi Kimberley,

      Answered you on email.
      Thank you!

      Reply ↓
10. Marie-Claude Martel 5 March 2017 at 2:10

    Hi,

    Is it possible to ship in Canada (Québec)

    Thank you!

    Reply ↓
    1. mojocat Post author5 March 2017 at 10:01

       Hi Marie-Claude,

       Sure, check our shipping rates here https://catissa.com/terms-and-conditions/

       Cheers!
       Ilshat

       Reply ↓
11. Troy quraishi 5 January 2017 at 22:50

    Hi, guys!

    I Love your stuff!

    I just wanted to ask do you have a vegan option instead of the sheep skin if I was to place an order?

    Many thanks,

    Troy

    Reply ↓
    1. mojocat Post author6 January 2017 at 12:35

       Hi Troy,

       Thank you!
       Yes, we can change the sheepskin to white faux fur. Will it be ok with you?

       Reply ↓
12. Karen Kitchen 1 January 2017 at 13:16

    I am thinking of purchasing the 4-story cathouse. Have you shipped to the US before and can you estimate the time and cost? I live in NYC, zip code 10001. Thank you, love this product!

    Reply ↓
    1. mojocat Post author1 January 2017 at 16:37

       Hi Karen,

       Thank you for your interest!
       Yes, we shipped to the US a lot of times =) Usually it takes about 15 days to deliver it to NY area.

       Thanks!
       Ilshat

       Reply ↓
13. Daniel 13 October 2016 at 16:39

    Hello,

    I would like to place an order for Catissa 4 storey cat house in all while, including the interior of the houses and the ladder. Is it possible? If so, how can I order with the customization details?

    Reply ↓
    1. mojocat Post author14 October 2016 at 9:55

       Good day!

       Yes it’s possible, but we will have to charge extra for this, in the amount of 20 euros. If it is okay for you, we will send you an invoice to pay via paypal.

       Cheers!

       Reply ↓
       1. Daniel 14 October 2016 at 10:35

          Sure, please send me the invoice. Cheers

          Reply ↓
          1. mojocat Post author14 October 2016 at 10:39

             Oh, I forgot to ask the shipping address (the country name will be enough for the invoicing), since we add the shipping price to the invoice too.

             Thanks!

             Reply ↓
          2. mojocat Post author14 October 2016 at 12:33

             Hello Daniel,

             Not sure if you got the invoice. Please email me if you have not.

             Cheers!

             Reply ↓
14. Amy 6 August 2016 at 20:03

    Hi, I am thinking of purchasing the 4 storey cat house and had a coupe of questions if thats ok:

    1 – is there an option of the interior of the boxes being stained white as well as the exterior?

    2 – I am not sure if it will look too big for the room (the room is quite small) – is it easy to screw off the top box after I have purchased it?

    3 – How long will shipping to the UK take if ordered this week?

    Reply ↓
    1. mojocat Post author6 August 2016 at 20:24

       Hi Amy,

       1. Yes, that’s possible.
       2. 4 storey cat house comes flatpacked, so you will have to assemble it, just like IKEA furniture. And when assembled, each storey could be easily detached. You can also separate it to 2 two-storey houses if you want.
       3. We shipping our last backordered houses next week, and beginning to producing a new batch. So I think if you backorder one this week, we will ship it next week and it will arrive around August 25.

       Thank you!

       Reply ↓
       1. Amy 6 August 2016 at 22:31

          Great, thanks

          Reply ↓
15. Pree 17 July 2016 at 13:49

    Hello,

    Could you please let me know if the ladder is available? It shows it is out of stock.. Is it also possible to make a ladder with more steps like 6 steps? Also, what will be the shipping of the 3 step ladder to Dubai?

    Thanks in advance, much appreciated

    Reply ↓
    1. mojocat Post author17 July 2016 at 14:00

       Hello,

       Well, I think it will be available next week. You can backorder it and we will ship it to you ASAP.
       About 6 steps ladder, yeah, I think it’s possible. If you want to order such a custom ladder, just purchase 2 standard ladders and let me know about it. You can write me directly to email catissa@catissa.com
       And the shipping of double ladder to Dubai would cost 25 Euro.

       Thank you!

       Reply ↓