terms & conditions

Shipping rates table

Shipping to Europe, € North America, € Asia & Australia, €
Catissa 4 storey cat house 70 140 190
Catissa single module 30 60 80
Catissa Geobed 30 60 80
Universal Scratcher 20 30 35
Ladder 20 30 35
Refill for Universal Scratcher 5 10 15

Delivery terms

Deliveries are sent with Estonian Post and should arrive within 10-25 working days of your order being processed. We will send you an email with tracking code as soon as we get it.
It is essential to check all goods before signing for them. If you are unfortunate enough to receive a damaged consignment, please write to notify us within 24 hours of delivery.

Damaged goods
All Catissa’s products are hand checked at time of postage. Unfortunately goods do get damaged in the post. Should you take delivery of any damaged goods we would ask that you inform us as soon as possible by email catissa@catissa.com

Should the damage be visible to the packaging on delivery we would request that you write this clearly on the delivery note at the time of receipt. This will help any claim against the courier company for damage in transit. In this event we would be required to supply the buyers’ details to the courier company to allow them to investigate the cause of damage. If your product is damaged we will arrange a refund or replacement as appropriate and as outlined in our returns policy.

Purchase process
Purchases may be paid for by using Paypal or debit or credit card through our online payment page. All prices shall be in shown in EURO and shall be payable in that currency, plus any applicable taxes. Prices include VAT for EU countries.

By clicking on the products or product descriptions, the customer navigates to the product details. The product is placed in the virtual shopping cart by entering the requested quantity and clicking on the “add to cart” button.

By clicking on the “cart”, displayed in the right side of the main menu, the customer navigates to an overview page and at any time can check the goods in the virtual cart and, where necessary, make changes.

If a customer does not wish to purchase additional goods, they can continue via the “Proceed to Checkout” button. Customer must enter their shipping and billing address, invoice information and choose the payment option on the following checkout page. Also on this page the customer has access to an overview of the order with details of the price (including the statutory VAT) and details of the delivery service and costs.

By further checking the “I’ve read and accept the terms & conditions” check box and clicking on the “Place order” button the customer approve the purchase. Depends on the choosen payment option customer continue to:

  • Getting confirming email with our bank account details if checked “Direct Bank Transfer”
  • Continue to the PayPal payment page if checked “PayPal”
  • Continue to the Paymill credit or debit card payment page if checked “Payment by credit or debit card”

As soon as the purchase confirmed customer will receive a purchase confirmation and (when payment received) an invoice via email which was specified on the checkout page.

Cancel an order and Returns
You are entitled to cancel your order at any time within 14 days after you submit your order, even if you have already received the goods. No reason need be given and no penalty payment will apply. In order to withdraw your order you must notify us at catissa@catissa.com. If you have received your goods before you withdraw your order, you must send them back to us at your own cost and risk and in an unused condition. If you withdraw your order but we have already processed goods for delivery, you must not unpack goods when they are received by you and you must send them back to us at the contact address spicified at our contact page at your own cost and risk as soon as possible. Once you have notified us that you are withdrawing your order, any payment taken by us from your credit or debit card will be re-credited to your account as soon as possible and in any event within thirty days of your order, provided that goods in question are returned by you and received by us in the condition they were in when delivered to you.

Privacy policy
All entered personal data (e.g. shipping address, email, phone number, etc.) will be stored in our local server and transferred only to the transport company in order to deliver purchased goods to the customers. If you want your data to be modified or removed from our server, please contact us at catissa@catissa.com
Customer’s credit card data is sent directly from the customer’s browsers to PAYMILL PCI-certified servers and will be not stored in our webshop server.

We hope that you find Catissa Web Store simple and easy to use, but If you have any question, please feel free to contact us at catissa@catissa.com

29 thoughts on “terms & conditions

  1. Poppy

    Hi, I have the tree but have lost the instructions for assembly – would you be able to email them over? Also, how much assembly experience and equipment will I need? I imagine a drill to attach to the wall, is additional equipment needed for the rest of the assembly? Thanks!

    Reply
  2. Pree

    Are you expecting the ladder to go back in stock any time soon?
    Do you make ladders with more than 3 steps?
    What is the cost to ship a ladder to the United Arab Emirates?

    Reply
    1. mojocat Post author

      Hi,
      We will get them in stock appx at Jule 10th. And yes, we can make a custom ladder for you. Email me at catissa@catissa.com so we can negotiate about the price for it.
      Shipping it to the UAE will cost 20 Euro.

      Thanks!

      Reply
  3. Rebecca

    I was going to…..but I noticed that the single modules as well as the ladder are “out of stock”.

    Rebecca

    Reply
    1. mojocat Post author

      Oh, totally forgot about it.
      Yes, modules are out of stock now. We will get a new batch of products at the end of this week, so I think I’ll mark them ‘in stock’ so you can make an offer.

      Thanks!

      Reply
    1. mojocat Post author

      Well, you making the reasonably offer for certain product and we thinking about your offer. If your offer is acceptable, then we will sell you a product at your proposed price.

      Reply
  4. Rebecca

    Your modules make me think my friend’s cat will be happy, but the shipping cost combined with the Euro exchange makes me sad:(
    (Our Canadian $ is performing very poorly, and has been for a long time now.)

    Reply
  5. Rebecca

    Rebecca here again…..forgot to say that it would only be for the single module, and maybe also for the ladder.
    How much to ship just those two to Toronto, Canada, please?

    Reply
    1. mojocat Post author

      Hello Rebecca,

      Shipping one module + ladder combined to Canada would cost €60 or 93 in Canadian Dollars.
      Please let me know if it would be something you will be happy with.

      Thanks!

      Reply
  6. L Mcmenamin

    Hi There,

    Love your cat “apartments”! What is the shipping cost to California, USA?

    Thank you.

    Reply
    1. mojocat Post author

      Hello,

      Thanks for yor interest!
      Shipping of 4 storey cat apartments to California cost 120€ (about 127$).

      Looking forward to ship one to you 🙂

      Reply
    1. mojocat Post author

      Hi Emma,

      Thank you for your interest!
      But delivery to New Zealand is quite expencive – 195 Euro.
      Sorry for that..

      Ilshat

      Reply
  7. Anne in US

    Does it ship intact or assembly required? If assembly required, does it come with all the parts?

    Thanks

    Reply
    1. mojocat Post author

      Hi Anne,

      We ship Catissa flat packed, so yes, assembly required and yes, it comes with all the parts.
      All details to assemble 4 floors, ladder + 4 natural sheepskins included.

      Thank you!

      Reply
    1. mojocat Post author

      Hello,

      Yes, we do!
      In order to buy, please select option ‘Australia and Japan’ in dropdown menu ‘Shipping to’ at the bottom of the product page and then click ‘Add to Cart’ button. Delivery to Singapore cost $189

      Thank you!

      Reply

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